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Returns Policy
Here at Sapcotegc.co.uk we can guarantee that all of our garden furniture will only leave the premises after being fully quality checked and safely packaged.
However, if there is a problem with any of our products, here are the steps you should take:
Please either phone us on 01455 274748, from 9am to 5pm, Monday to Saturday, or from 10.30am – 4.30pm Sundays (Calls cost 5p per minute from a BT line. (Mobile and other service provider rates may vary) or email us at [email protected]
Alternatively, you can write to us at:
Sapcote Garden Centre, Hinckley Road, Leicestershire, LE94LG
Inaccurate Order
If we send you something you did not order, please let us know within 7 days. You may return the item within 30 days for a full refund (including delivery costs). Please return it to the address stated above.
Damaged in Transit
If your purchase is damaged in transit, please contact us immediately informing us of the problem. You can return it within 30 days to either receive a replacement product, or a full refund (including delivery costs). Please make sure you give us your order number and return the item in its original packaging.
Damaged or Defective Products
If, upon receiving your item, you find it to be damaged or not as described, please contact us immediately. You can return the item within 28days for a full refund (including delivery costs).
You can return anything you're not happy with within 30 days of delivery, as long as you have already let us know within 7 days. We will not pay the costs of returning an item to us.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 30 days of cancellation.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Cancellation Policy
Any order that has not been dispatched can be cancelled at any time for a full refund. Simply email [email protected] complete with your order number, and your wish to cancel.
If an order has already been dispatched and you wish to cancel, please be aware that it will be your responsibility to return the product to us within 28 days. Until it is safely returned to us the product is considered your responsibility, no refund will be issued until the product is back with us.
The return address is clearly stated in our Returns Policy.
We withhold the right to deduct money from the refund if the product is returned not in its original condition, leading for it to be discounted for possible resale.